FAQ
Product Basics
Sheling Planet is a smart archery sports product that recreates the feel of a professional recurve bow. Paired with the Mini Program for data capture and cloud-based competition, it lets you start archery training and matches anytime, anywhere.
Very safe. The product uses an arrow-free design that completely removes the safety risks of traditional archery, so teenagers and beginners can pick it up with confidence.
Minors may use it under adult supervision. Adults and archery enthusiasts can use it normally.
The arrow tube extends to a maximum of 0.5 m. Users taller than 180 cm should contact customer support first to confirm size compatibility.
No venue restrictions - just make sure there is 5 m of clear, unobstructed space in your shooting direction. A living room or balcony works fine.
A 1:1 recreation of the feel and draw mechanics of a professional recurve bow, with the added advantages of smart data feedback, online competition, safety and portability - free from venue and safety constraints.
First-Time Setup
The standard package includes an integrated smart module, limbs x2, riser, sight calibrator, screw kit, string kit, target faces x2, charger, game token, and user manual.
No. Just follow the steps in the manual and you will be fine. You can also contact official customer support for an installation tutorial video.
Bowstring installation is a high-risk professional operation. Non-professionals should contact a local professional to complete the installation - never attempt it yourself.
The target comes with hooks, so it can be hung directly on a wall.
Press the button once to power on and wait about 30 seconds to connect automatically; press twice in a row to power off and enter sleep mode.
Scan the QR code on the game token with WeChat, or find the device binding entry on the Beginner's Guide page in the Sheling Planet Mini Program, and follow the instructions to complete binding.
After powering on, please allow about 30 seconds to connect. If it stays disconnected, check whether the device has been bound, or restart it and try again.
On first binding, complete the Beginner's Guide to get familiar with the operation. Beginners are advised to follow the guide step by step to avoid damage from misuse.
Operation
You can practise solo and check in daily, or take on players nationwide through friend challenges, ranked matches and other online battle modes.
Yes. Remote battles with friends require a bow for each person, and you can play together online through the Mini Program.
Sensor technology captures the entire shot in real time, AI models calculate hit scores precisely, and IoT transmits the data instantly - delivering accurate, consistent hit detection.
Find the sight calibration function on the device binding page. Align the red dot with the center of the target and calibration is done.
When shooting in earnest, verify your calibration with a standard shooting posture. A consistent form makes aiming more accurate.
You can check regularly using the sight calibration feature in the Mini Program. If scoring seems noticeably off, simply redo the calibration. If issues persist, contact customer support.
On a full charge it runs for about three hours of continuous use, enough for multiple practice sessions of casual daily play.
Use the included 5V1A/5V2A power adapter and charge via the Type-C port. Recharge promptly when the battery drops below 20%.
Slow green flash = powering on and connecting; solid green = working normally; flashing red = charging; all green = fully charged; light off = powered off.
Yes. When the indicator turns red the battery is low, so recharge promptly.
Troubleshooting
After powering on, please allow about 30 seconds to connect. If it stays disconnected, check whether the device has been bound, or restart it and try again.
Check whether the device has sufficient battery - low power may cause disconnections. Try powering it on again; if disconnections happen frequently, contact customer support for inspection.
Make sure you are scanning the QR code on the game token and that your phone has a working network connection. If it still fails, contact customer support for help.
Redo the sight calibration first and keep your shooting posture consistent. If the issue persists, contact customer support for inspection.
If the arrow tube feels stiff when extending, apply lubricant promptly to restore smooth operation.
First check whether the device has power, charge it, then power on again. If it still will not start, contact after-sales for inspection.
Check all screws regularly and tighten them if loose. Under normal daily use, they rarely come loose frequently.
Maintenance
You can leave it assembled for short breaks; for long periods of disuse, store it away properly.
The smart module is not waterproof - avoid direct contact with liquids. A small amount of hand sweat will not affect use; just wipe the surface dry afterwards. Do not rinse it directly with water.
The target face mainly serves as an aiming reference; minor wear does not affect normal use. If damage seriously affects aiming, replace it with a new target face.
For long-term storage, remove the bowstring and store it in a cool, dry place away from high temperature, humidity and heavy pressure.
For long-term storage, recharge every 2 months to avoid battery drain and maintain battery life.
Storing the bow strung for a long time may cause draw weight loss. If you will not use it for a while, remove the bowstring before storage to prevent limb deformation.
Check the bowstring regularly during everyday use; replace it if you see wear, fraying, or deviation from the limb center. Replacement intervals depend on usage frequency - there is no fixed duration.
Using it properly and removing the bowstring before long periods of storage effectively prevents limb weight loss. Storing the bow strung for a long time may cause draw weight to drop.
With proper use and within the 0.5 m maximum draw length, the service life is long. If a fault occurs, contact after-sales for inspection.
After-sales / Returns & Repairs
The product comes with a one-year free warranty from the date of purchase. Please keep your proof of purchase and warranty card safe.
Damage caused by human error, incorrect installation, improper use, or unauthorized disassembly or repair is not covered by the free warranty.
Yes, repairs are available. Repairs beyond the free coverage incur a fee - contact customer support for the exact cost.
For repairs, bring your warranty card and proof of purchase to a designated service center. Contact customer support first to confirm the details.
For accessory replacement policies, contact official customer support; the latest official guidelines apply.
Limbs are replaceable parts - contact official customer support for details. Replacement must follow the installation instructions; professional assistance is recommended.
If battery life noticeably degrades later, contact after-sales for inspection. The exact solution will be based on the inspection results.
Contact official customer support for details on purchasing accessories.
Contact official customer support for the latest information on accessory purchase channels and prices.
Contact Support
Leave a message on our official Rednote or WeChat Channels account, or contact online customer support inside the Sheling Planet Mini Program.
Yes. Contact official customer support if you need installation and usage tutorial videos.
Feel free to leave a message for customer support - we will get back to you as soon as possible.
FAQ
Sheling Planet is a smart archery sports product that recreates the feel of a professional recurve bow. Paired with the Mini Program for data capture and cloud-based competition, it lets you start archery training and matches anytime, anywhere.
Very safe. The product uses an arrow-free design that completely removes the safety risks of traditional archery, so teenagers and beginners can pick it up with confidence.
Minors may use it under adult supervision. Adults and archery enthusiasts can use it normally.
The arrow tube extends to a maximum of 0.5 m. Users taller than 180 cm should contact customer support first to confirm size compatibility.
No venue restrictions - just make sure there is 5 m of clear, unobstructed space in your shooting direction. A living room or balcony works fine.
A 1:1 recreation of the feel and draw mechanics of a professional recurve bow, with the added advantages of smart data feedback, online competition, safety and portability - free from venue and safety constraints.
The standard package includes an integrated smart module, limbs x2, riser, sight calibrator, screw kit, string kit, target faces x2, charger, game token, and user manual.
No. Just follow the steps in the manual and you will be fine. You can also contact official customer support for an installation tutorial video.
Bowstring installation is a high-risk professional operation. Non-professionals should contact a local professional to complete the installation - never attempt it yourself.
The target comes with hooks, so it can be hung directly on a wall.
Press the button once to power on and wait about 30 seconds to connect automatically; press twice in a row to power off and enter sleep mode.
Scan the QR code on the game token with WeChat, or find the device binding entry on the Beginner's Guide page in the Sheling Planet Mini Program, and follow the instructions to complete binding.
After powering on, please allow about 30 seconds to connect. If it stays disconnected, check whether the device has been bound, or restart it and try again.
On first binding, complete the Beginner's Guide to get familiar with the operation. Beginners are advised to follow the guide step by step to avoid damage from misuse.
You can practise solo and check in daily, or take on players nationwide through friend challenges, ranked matches and other online battle modes.
Yes. Remote battles with friends require a bow for each person, and you can play together online through the Mini Program.
Sensor technology captures the entire shot in real time, AI models calculate hit scores precisely, and IoT transmits the data instantly - delivering accurate, consistent hit detection.
Find the sight calibration function on the device binding page. Align the red dot with the center of the target and calibration is done.
When shooting in earnest, verify your calibration with a standard shooting posture. A consistent form makes aiming more accurate.
You can check regularly using the sight calibration feature in the Mini Program. If scoring seems noticeably off, simply redo the calibration. If issues persist, contact customer support.
On a full charge it runs for about three hours of continuous use, enough for multiple practice sessions of casual daily play.
Use the included 5V1A/5V2A power adapter and charge via the Type-C port. Recharge promptly when the battery drops below 20%.
Slow green flash = powering on and connecting; solid green = working normally; flashing red = charging; all green = fully charged; light off = powered off.
Yes. When the indicator turns red the battery is low, so recharge promptly.
After powering on, please allow about 30 seconds to connect. If it stays disconnected, check whether the device has been bound, or restart it and try again.
Check whether the device has sufficient battery - low power may cause disconnections. Try powering it on again; if disconnections happen frequently, contact customer support for inspection.
Make sure you are scanning the QR code on the game token and that your phone has a working network connection. If it still fails, contact customer support for help.
Redo the sight calibration first and keep your shooting posture consistent. If the issue persists, contact customer support for inspection.
If the arrow tube feels stiff when extending, apply lubricant promptly to restore smooth operation.
First check whether the device has power, charge it, then power on again. If it still will not start, contact after-sales for inspection.
Check all screws regularly and tighten them if loose. Under normal daily use, they rarely come loose frequently.
You can leave it assembled for short breaks; for long periods of disuse, store it away properly.
The smart module is not waterproof - avoid direct contact with liquids. A small amount of hand sweat will not affect use; just wipe the surface dry afterwards. Do not rinse it directly with water.
The target face mainly serves as an aiming reference; minor wear does not affect normal use. If damage seriously affects aiming, replace it with a new target face.
For long-term storage, remove the bowstring and store it in a cool, dry place away from high temperature, humidity and heavy pressure.
For long-term storage, recharge every 2 months to avoid battery drain and maintain battery life.
Storing the bow strung for a long time may cause draw weight loss. If you will not use it for a while, remove the bowstring before storage to prevent limb deformation.
Check the bowstring regularly during everyday use; replace it if you see wear, fraying, or deviation from the limb center. Replacement intervals depend on usage frequency - there is no fixed duration.
Using it properly and removing the bowstring before long periods of storage effectively prevents limb weight loss. Storing the bow strung for a long time may cause draw weight to drop.
With proper use and within the 0.5 m maximum draw length, the service life is long. If a fault occurs, contact after-sales for inspection.
The product comes with a one-year free warranty from the date of purchase. Please keep your proof of purchase and warranty card safe.
Damage caused by human error, incorrect installation, improper use, or unauthorized disassembly or repair is not covered by the free warranty.
Yes, repairs are available. Repairs beyond the free coverage incur a fee - contact customer support for the exact cost.
For repairs, bring your warranty card and proof of purchase to a designated service center. Contact customer support first to confirm the details.
For accessory replacement policies, contact official customer support; the latest official guidelines apply.
Limbs are replaceable parts - contact official customer support for details. Replacement must follow the installation instructions; professional assistance is recommended.
If battery life noticeably degrades later, contact after-sales for inspection. The exact solution will be based on the inspection results.
Contact official customer support for details on purchasing accessories.
Contact official customer support for the latest information on accessory purchase channels and prices.
Leave a message on our official Rednote or WeChat Channels account, or contact online customer support inside the Sheling Planet Mini Program.
Yes. Contact official customer support if you need installation and usage tutorial videos.
Feel free to leave a message for customer support - we will get back to you as soon as possible.